1. Delivery and collection service
1.1 Delivery service is currently available for deliveries in the Dominican Republic. For deliveries in other countries, please contact our “Customer Service” team in advance by email or through the telephone number identified on the home page of this website (weekdays, between 9h00 and 12h30 and between 14h30 and 19h00).
1.2 The unit of measurement that is used for transportation is the km3 (Cubic Kilogram), which represents the volume and weight that the carrier will charge. This measurement is the one generally used by all carriers.
1.3 All orders are transported by the Brittany team or by a carrier service.
1.4 Orders placed on this website can also be picked up in stores or physical locations, but payment must be made in advance using the payment methods and options available on this website. Once payment has been confirmed, our “Customer Service” team will notify you when your order is available for pick-up. There is no additional cost for this type of pick-up. In this case, the order must be picked up within a maximum period of 30 days, after which the customer will be deemed to have definitively waived the right to pick it up and the ownership of it, Brittany being able to dispose of it as it sees fit. For in-store collection, the customer must contact Customer Service by e-mail or telephone (weekdays between 9:00 a.m. and 12:30 p.m. and between 2:30 p.m. and 7:00 p.m.).
2. Brittany's obligations
2.1 Brittany or its carrier undertakes to use its best efforts to perform the transport service on the date and at the time agreed with the customer. However, delays resulting from unforeseen situations, force majeure and other situations beyond planning, such as, but not limited to, accidents, road closures, inclement weather, demonstrations and/or others, are excluded.
2.2 The date and time agreed with the customer may be changed at the customer's request, provided that the carrier is able to meet the request, and provided that the request is made 24 hours in advance of the scheduled delivery date.
2.3 If, at the agreed date and time of delivery, the customer is absent from the place indicated by the customer for the delivery of the goods, the carrier will notify the customer by a nominative document, requesting the customer to contact Brittany or the carrier to arrange a new delivery date or, in case of impossibility of access to the mailbox, by a text message sent to the customer through the telephone number provided by the customer at the time of purchase. This new delivery will be subject to the cost of a new journey corresponding to 50% of the amount paid for the initial transport at the time of contracting the service.
3. Customer Obligations
3.1 The customer must be at the address indicated for the delivery of the goods on the date and time previously agreed for delivery. For any change or cancellation of the agreed date and time, Brittany or the carrier must be notified 24 hours in advance.
3.2 If the customer fails to give such notice within the time limit, the customer shall be obliged to pay for a new delivery, an amount equal to 50% of the amount initially paid according to the price list. In this case, the customer shall contact Brittany or the carrier to arrange a new delivery, which shall be paid to Brittany. The amount of the non-delivery will not be refunded to the customer.
3.3 In the case of large deliveries, the Customer undertakes to inform Brittany if there are obstacles that prevent or hinder delivery to the indicated place, such as small doors, too narrow staircases, no or insufficient elevators, pedestrian streets with restricted hours, etc. These particular circumstances will be assessed in order to agree on a special price for transportation in these situations. In case of the need for a crane or additional labor, the customer must pay for this service in advance, according to the current rate, as well as deliveries in buildings without elevators or with small elevators when the delivery is made above the 4th floor from the threshold of the entrance door to the building. If the information that the customer is obliged to provide under this paragraph has not been provided and the carrier is obliged to make a new delivery due to this lack of data, the customer must request a new delivery from the carrier's “Customer Service”. The amount paid for the first delivery will not be refunded.
3.4 The customer assumes the responsibility and obligation to check the number of packages received, their condition and to sign his agreement with the delivery with the carrier. The customer shall notify the carrier in writing of any damage caused to the goods during delivery or unpacking. In case of absence of the customer, the information communicated by the carrier shall be considered correct.
3.5 The customer undertakes to contact the “Customer Service” of the company providing the transport and delivery service if any incident arises during the delivery of the product.
3.6 The customer assumes responsibility for the correctness of the data provided for the service and transport and deliver (name, surname, telephone, address, etc.). In the event that a second delivery has to be made due to an error in the data, this shall be paid in full by the customer. The amount of the first delivery is non-refundable. During the hours of delivery, the customer must be reachable on the telephone(s) or mobile(s) provided by the customer. If the customer withdraws from the transport and/or delivery, the transport costs will not be refunded.
3.7 If prior preparation of the place where the installation is to be carried out is necessary, this shall be at the Customer's expense (example, but not limited to: preparation of the existing space).